Privacy Policy — play77

1. Introduction

play77 is committed to protecting the privacy and personal data of all players who use the platform. This Privacy Policy explains in plain terms what data we collect, how we use it, who we may share it with, and what rights you have in relation to your personal information.

We handle all personal data in accordance with applicable Philippine data protection laws, including the Data Privacy Act of 2012 (Republic Act No. 10173). The platform is operated for players in the Philippines, and all data practices described in this policy are oriented toward that context.

This policy should be read together with the Terms & Conditions, which govern the overall use of the play77 platform. If there is any conflict between this Privacy Policy and the Terms & Conditions on data-related matters, this Privacy Policy takes precedence.

2. Information We Collect

play77 collects personal information in two main ways: information you provide directly, and information generated automatically when you use the platform.

Information you provide:

• Full legal name, date of birth, and gender (provided at registration)
• Philippine mobile number and email address
• Residential address in the Philippines
• Government-issued Philippine ID documents submitted during KYC verification (such as PhilSys, passport, or driver's licence)
• Payment method details — GCash account, Maya account, or Philippine bank account information used to process deposits and withdrawals in PHP
• Communications with play77 support, including chat logs and email correspondence

Information collected automatically:

• Device information including device type, operating system version, and unique device identifiers
• IP address and approximate location derived from IP
• Browser type and version
• Session data including login timestamps, pages visited, and games played
• Transaction history covering deposits, withdrawals, bets placed, and bonus activity
• Cookies and similar tracking technologies (see Section 7)

We collect only the information that is necessary for the purposes described in this policy. Where you choose not to provide required information — particularly for KYC — we may not be able to process withdrawals or continue to provide certain services.

3. How We Use Your Data

play77 uses the personal data we collect for the following purposes:

• Account management: Creating and maintaining your play77 account, including authentication via OTP and password, and communicating account-related updates to you.
• Payment processing: Processing deposits and withdrawals in Philippine Peso through GCash, Maya, and Philippine bank transfers; verifying that payment methods are registered in your name.
• Identity verification (KYC): Confirming your age, identity, and Philippine residency as required before withdrawal processing and as part of our fraud prevention obligations.
• Security and fraud prevention: Detecting and investigating suspicious activity, protecting the platform from fraud, multi-accounting, money laundering, and other prohibited conduct.
• Legal compliance: Meeting obligations under Philippine law, including the Data Privacy Act, anti-money laundering regulations, and any lawful request from competent authorities.
• Platform improvement: Analysing how players use the platform to fix issues, improve performance, and develop features that better serve the needs of Philippine players.
• Responsible gaming: Monitoring account activity to support responsible gaming measures and act on self-exclusion or limit requests made by players.
• Communications: Sending account notifications, security alerts, and — where you have consented — promotional communications about current offers on play77.

We do not use your personal data for automated decision-making that produces legal or similarly significant effects without human review. Where automated tools assist in fraud detection or account review, a human agent is involved in any final decision that affects your account.

4. Sharing Your Data

play77 does not sell, rent, or trade your personal data. We share your information only in the following circumstances:

• Service providers: Third-party companies that help us operate the platform — including payment processors (GCash, Maya, Philippine banking partners), identity verification providers, cloud hosting services, and customer support platforms. These providers are contractually obligated to handle your data securely and only for the purposes we specify.
• Legal and regulatory authorities: Where required by Philippine law, court order, or lawful request from a government agency or law enforcement body, we may disclose personal data as necessary to comply with those obligations.
• Fraud prevention and security: Where we have reasonable grounds to suspect fraud, money laundering, or other criminal activity, we may share relevant information with financial institutions, payment networks, or authorities involved in investigating such matters.
• Business transfers: In the event of a merger, acquisition, or sale of all or part of play77's operations, your personal data may be transferred to the acquiring entity. You will be notified of any such change that affects how your data is handled.

Any third party that receives your personal data is required to maintain appropriate security standards and to use that data only for the purposes for which it was shared. We do not share your data with advertisers or third-party marketing platforms.

5. Data Security

play77 takes the security of your personal data seriously. We implement technical and organisational measures designed to protect your information against unauthorised access, loss, alteration, or disclosure.

Security measures in place include:

• SSL/TLS encryption across all web and app sessions, ensuring data transmitted between your device and play77's servers is encrypted in transit
• OTP (one-time passcode) verification via your registered Philippine mobile number, required at every login as a second layer of account security
• Access controls: Personal data is accessible only to play77 staff and service providers who require it to perform specific, authorised functions
• Secure server infrastructure with regular security monitoring and vulnerability assessments
• KYC document handling: Identity documents submitted for verification are processed securely and are not stored beyond the period required for verification and legal compliance purposes

While we take all reasonable steps to protect your data, no online platform can guarantee absolute security. You also play a role in keeping your account secure — use a strong, unique password, keep your OTP confidential, and contact play77 support immediately if you suspect your account has been accessed without your authorisation.

6. Data Retention

play77 retains your personal data for as long as your account is active and for a period thereafter as required by applicable Philippine law and our legal obligations. The specific retention periods depend on the type of data:

• Account data (name, contact details, account history) is retained for the duration of your account and for a minimum period following account closure as required by anti-money laundering and data protection regulations.
• KYC documents are retained for the period required to satisfy identity verification and legal compliance obligations.
• Transaction records including deposit, withdrawal, and betting history are retained in accordance with financial record-keeping requirements under Philippine law.
• Support communications are retained for a reasonable period to allow for follow-up and to maintain a record of disputes or inquiries.

When personal data is no longer required for any of these purposes, we securely delete or anonymise it so that it can no longer be linked back to you. You may request early deletion of your data (see Section 8), subject to our legal retention obligations.

7. Cookies and Similar Technologies

play77 uses cookies and similar technologies on the website and mobile app. Cookies are small text files placed on your device that help the platform recognise you, maintain your session, and understand how the platform is being used.

Types of cookies we use:

• Essential cookies: Required for the platform to function — these keep you logged in during your session and enable core features like game loading and account navigation. These cannot be disabled without affecting platform functionality.
• Analytics cookies: Help us understand how players navigate the platform, which pages and games are most visited, and where technical issues occur. This data is used in aggregate to improve the platform.
• Preference cookies: Remember your settings and preferences — such as your selected language or notification preferences — so you do not need to re-enter them each time.
• Security cookies: Support fraud detection and security monitoring by helping identify unusual login patterns or suspicious activity.

You can manage or disable non-essential cookies through your browser settings. Note that disabling certain cookies may affect your experience on the platform — some features may not function as expected if essential cookies are blocked. Your browser's help section provides guidance on how to manage cookie preferences for your specific browser.

8. Your Data Rights

As a player in the Philippines, you have rights in relation to your personal data under the Data Privacy Act of 2012. These rights include:

• Right to access: You may request a copy of the personal data play77 holds about you.
• Right to correction: If any of your personal data is inaccurate or incomplete, you may request that we correct it. You can update some details directly through your account settings.
• Right to erasure: You may request that we delete your personal data, subject to our legal and regulatory obligations to retain certain records. Where erasure is not possible in full, we will explain the reason.
• Right to object: You may object to the processing of your personal data for direct marketing purposes at any time. You can opt out of promotional communications through the unsubscribe option in any marketing message we send, or by contacting support.
• Right to data portability: Where technically feasible and required by law, you may request your personal data in a structured, commonly used format.
• Right to lodge a complaint: If you believe play77 has handled your personal data improperly, you may file a complaint with the National Privacy Commission of the Philippines.

To exercise any of these rights, contact play77 support using the contact details in Section 11. We will respond to verified requests within a reasonable timeframe in accordance with applicable law. We may need to verify your identity before processing a data rights request.

9. Minors

play77 is strictly for players aged 21 and above. We do not knowingly collect personal data from anyone under 21 years of age. Age verification is a required part of the account registration and KYC process.

If we become aware that a minor has registered on the platform or provided personal data, the account will be closed immediately, associated data will be deleted, and any transactions will be reversed where possible. If you believe a minor has accessed play77, please contact support immediately so the matter can be addressed promptly.

10. Changes to This Policy

play77 may update this Privacy Policy from time to time to reflect changes in our practices, platform features, or applicable law. When we make material changes, we will update the "last updated" date at the top of this page. For significant changes that affect how your data is used, we may also notify you directly through your registered email address or via an in-platform notification.

Your continued use of the play77 platform after a revised Privacy Policy has been published constitutes your acceptance of the updated terms. We recommend reviewing this page periodically to stay informed of how play77 handles your personal data.

11. Contact

If you have questions about this Privacy Policy, wish to exercise your data rights, or want to raise a concern about how play77 has handled your personal information, you can reach us through the following:

• Email: [email protected] (plain text — do not send sensitive documents via email unless requested by our team)
• Platform support: Use the live chat or support ticket feature available within your play77 account

For complaints that remain unresolved after contacting play77, you may escalate your concern to the National Privacy Commission of the Philippines. Further information about the NPC and the complaints process is available on the NPC's official government website.

We take all privacy concerns seriously and commit to responding to data rights requests and complaints in good faith and within the timeframes prescribed by Philippine law.